Datalumo
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Shopify app

The Datalumo app connects a Shopify store to your knowledge base. It pushes active products and published blog articles into a source so search and chat can answer from your catalog.

Install at shopify.datalumo.app.

Feature What it does
Connect Organisation public ID + API key (pages.write) → source picker
Sync now Active products + published articles → pages API (batches of 50)
Live products Product create/update/delete webhooks keep the source in sync
Articles Full sync plus a background poll (default every 15 minutes) — Shopify has no article webhooks
Scopes read_products, read_content only — no customer data

Draft or archived products and unpublished articles are not indexed on a full sync.

#Install

  1. Open shopify.datalumo.app and install the app on your store.
  2. In Datalumo, create a Shopify source (or any source the app can write to) and an API key with pages.write (see Authentication). You can limit the key to that one source.
  3. Copy your organisation ID from the API keys page. It is a long public id, not your organisation name.

In the embedded app:

  1. Paste the organisation public ID and API key
  2. Choose a source
  3. Connect & test
  4. Sync products now (and articles if enabled)

Watch indexing progress on the source page in the Datalumo dashboard — a finished push is not the same as fully indexed.

Self-hosting Datalumo? Set the Datalumo URL in the app to your own install (defaults to https://datalumo.app).

#What syncs

Content How it stays up to date
Active products Full Sync now + product webhooks (create, update, delete)
Published blog articles Full Sync now + background poll (Shopify does not emit article webhooks)

You can turn products or articles on or off in the app's content preferences.

#What a page looks like

Page field Products Articles
Title Product title Article title
Content Description (HTML) + variant list Body HTML
URL Storefront product URL Storefront blog path
Reference product:{shopify_id} article:{shopify_id}
Details Handle, vendor, type, tags, status, variants Handle, blog, author, tags, published date

Because the Shopify id is the reference, a full sync is always safe to run again. It updates what is already there instead of duplicating.

#External IDs

product:{shopify_product_id}
article:{shopify_article_id}

Re-syncs and deletes use the same id.

#After you connect

  • Pushing is not indexing. When a sync finishes, Datalumo still has to read and embed everything it received. Progress continues on the source page after the app reports done.
  • Product changes land quickly via webhooks. Article edits show up on the next poll or the next full sync.
  • Uninstalling the app stops new pushes; pages already indexed stay until you clear or delete the source.

#Troubleshooting

Symptom Check
Connect & test fails Organisation ID and API key belong to the same organisation; the key has pages.write
Source not listed The API key can access that source (or is not limited to another one)
Nothing appears in the source Products are Active / articles are published; content preferences include them; run Sync now
Content synced but not searchable yet Indexing runs after the push; watch progress on the source page
Product edits missing App is still installed and product webhooks are healthy
Article edits lag Wait for the next poll, or run Sync now